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Terms & Conditions

1. Service Description

Brigher Space Counselling provides professional counselling services to individuals, couples, and teens across Australia, delivered primarily via secure online video platforms. These services are not a substitute for medical or psychiatric care.

2. Eligibility

  • You must be aged 18 or over to book a session for yourself.

  • If you are booking on behalf of a minor (aged 17 years or less), you must be their parent or legal guardian and provide consent.

  • Counselling services are only available to clients residing in Australia.

3. Payment Terms

  • Full payment is required at the time of booking to confirm your appointment.

  • Payments are processed securely via our third-party payment providers (e.g., Stripe, Wix Payments, PayPal).

  • All prices are listed in AUD and inclusive of GST, where applicable.

4. Cancellation & Refund Policy

  • You may cancel or reschedule your session with a minimum of 24 hours’ notice.

  • Cancellations made with less than 24 hours’ notice or non-attendance will incur a 100% cancellation fee (no refund).

  • Refunds for eligible cancellations will be processed to the original payment method within 3–5 business days.

5. Confidentiality

  • All sessions are confidential and your personal information is handled in accordance with our Privacy Policy.

  • Exceptions to confidentiality apply in situations where:

    • There is risk of harm to yourself or others

    • Child protection concerns are present

    • Disclosure is required by law (e.g., court order)

6. Client Responsibilities

  • Ensure you are in a private, quiet location with a stable internet connection for online sessions.

  • Attend sessions on time. Sessions cannot be extended due to late arrival.

  • Be respectful, honest, and cooperative during sessions.

7. Therapist Rights

  • Brigher Space Counselling reserves the right to decline or terminate services if:

    • A client is under the influence of drugs/alcohol during sessions

    • A client displays abusive or threatening behaviour

    • There is a conflict of interest or scope-of-practice limitation

8. Technology & Online Delivery

  • We use secure platforms for video sessions; however, clients are responsible for their own internet connectivity.

  • In the rare case of a technical issue, we will attempt to reschedule or continue the session by phone.

9. Limitation of Liability

  • Brigher Space Counselling accepts no liability for outcomes outside the therapeutic setting or for services beyond the agreed session scope.

  • Counselling outcomes vary between individuals and are influenced by multiple factors, including client participation and external circumstances.

10. Changes to Terms

  • These Terms and Conditions may be updated from time to time. Clients will be notified of major changes via email or website update.

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